The company details its accusations in a breach of contract complaint [PDF] it filed in California federal court on Monday 17 January, which also alleges that reseller Eastern Computer Exchange breached both a non-disclosure agreement (NDA) and a master services agreement (MSA) it signed with Herbalife.
Herbalife's main claims are that the Connecticut-based Eastern and Pennsylvania local Gerry Berg, who was Herbalife's vice president of Infrastructure & Operations, conspired to provide the reseller with "an unfair advantage to the detriment of Herbalife."
It also details claims that Berg had worked with Eastern during previous employment.
The company said in the complaint that it had "robust procurement policies and procedures" that all employees must follow, detailing Project Authorization Requests, approved purchase requisitions and – ultimately – a purchase order through an Oracle database, with multiple stages at which written permission had to be entered by management.
It also claims Berg gave Eastern "confidential information" regarding its Business continuity and disaster recovery (BCDR) strategy that the company pitched for, but which Herbalife says was never approved.
The supplement firm says in the doc that Eastern had been retained by Herbalife "in or around April 2020" to perform an “application of impact analysis” of Herbalife’s BCDR systems in its Salt Lake City and Winston-Salem database locations, for which Herbalife paid Eastern. It recommended two solutions, says Herbalife in the complaint, going on to allege:
"Notably, both design solutions recommended by Eastern would have Herbalife commit significant resources to an on-premises, primarily hardware-focused solution (i.e., use vendors such as Eastern to purchase hardware and equipment from OEMs like Dell), rather than a cloud-based solution."
The complaint goes on to allege that Berg organized a meeting with Eastern's bigwigs without the knowledge of Herbalife's board, agreeing to the allegedly fraudulent deal: "On October 30, 2020, Eastern, without Herbalife's knowledge or authorization, placed an order in excess of $20m worth of computer hardware from Dell, supposedly for Herbalife's BCDR project."
The document says that: "Herbalife has been unable to locate even a single email evidencing an agreement between Eastern and Herbalife to purchase the BCDR equipment, and there is no written agreement to this effect. It is inconceivable that a deal worth tens of millions of dollars, potentially involving dozens of Herbalife employees, would leave no paper trail at Herbalife."
In the meantime, Herbalife, "unaware that Eastern had placed an order for certain BCDR" kit, says it began the formal process of searching for a vendor for the project after its board approved an initial BCDR spend, inviting vendors, including Eastern, to bid. The company says it "decided to terminate the RFP (request for proposal) without awarding the contract to any vendor" in January 2021 and hired Deloitte to vet companies in February 2021.
It went on to allege that in that same month, Berg gave Eastern Computer Exchange's president, Brendan Lynch, "a fraudulent PO" that was "backdated to October 30, 2020" and which it claimed "does not exist anywhere in any of Herbalife's files or Oracle database" after Dell asked Eastern for proof that Herbalife had committed to the multi-million dollar computer hardware purchase.
The complaint alleges that the hire of the auditing specialists made Berg uncomfortable, saying that: "At one meeting with Deloitte in March 2021, Berg became so enraged that he slammed his hand on a table in outrage."
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